Twitter is a visual channel, an excellent traffic driver, and much more than a simple customer service space. Dash Hudson will help you know the status of your Twitter account at a moment’s notice, dive deeper into the metrics and dates of your choice, understand which tweets are driving action, and easily share your findings with your team. We’ll help you set benchmarks and stay on the beat with what’s going on with your Twitter strategy. First, you need to get connected!
To connect your Twitter account to Dash Hudson, you’ll need:
General Troubleshooting Tips
My Account is Ineligible for Twitter Ads
For your account to be eligible for Twitter Ads, you need to meet Twitter’s requirements. This includes having a profile photo, being a public account, and having a banner image.
I Meet the Requirements, but It’s Not Letting Me Create an Ads Account
Step 1: Check to see if already have an ads account:
Step 2: Confirm that you’re an administrator on your account:
I’ve tried everything, and I still can’t get access. What do I do?
Q: Once I connect my Twitter, how far back will I be able to see?
A: We’re able to track 90 days back after connecting. For example, if you connect your Twitter account (with ads enabled) on December 1st, we can get your stats all the way back to September 30th.
Q: Why do I need a Twitter Ads account?
A: The way that the Twitter API works is different from other channels. Organic data comes through the Ads API.
Q: If I have to set up an ads account, does that mean that I can see ads analytics?
A: Dash Hudson uses the Twitter Ads API to pull organic insights only. If Ads insights would be helpful for your brand, please let your Customer Success Representative know so they can relay that to our product team.
Was this helpful? If there’s anything we can expand on here, or if you’re still having trouble connecting, please don’t hesitate to reach out to your Customer Success Representative, email@example.com or the chat in the Dash Hudson platform. We’re happy to help.