Connecting Your Twitter Account
to Dash Hudson
Twitter is a visual channel, an excellent traffic driver, and much more than a simple customer service space. Dash Hudson will help you know the status of your Twitter account at a moment’s notice, dive deeper into the metrics and dates of your choice, understand which tweets are driving action, and easily share your findings with your team. We’ll help you set benchmarks and stay on the beat with what’s going on with your Twitter strategy. First, you need to get connected!
In this Guide:
Creating a Twitter Ads Account
Before You Get Started
To connect your Twitter account to Dash Hudson, you’ll need:
- A Twitter Ads account (see instructions below to create one👇)
- A public Twitter account
- Administrator access to your Twitter account
Creating a Twitter Ads Account
- Navigate to Twitter Ads
Go to https://ads.twitter.com/ (with your ad blocker disabled - see instructions for Google Chrome) and follow the prompts. - Log into Twitter
- Choose your promotion type
It doesn’t matter which type of promotion you select, so choose what makes the most sense for your business. - Fill in additional information
Fill in your country and time zone details.
- Enter your billing information
Twitter requires that you enter your billing details in order to create an ads account. For more information see Billing Basics on Twitter Ads. - Finalize your account setup
Once you’ve entered all the required information, you’re ready to get started. For more information on Twitter Ads, and the Account Setup Process, see Twitter Ads Account Creation.
Connecting your Twitter Account to Dash Hudson
- Getting Started
Go to either Dash Hudson | Twitter or Dash Hudson | Platform Connections, and click on either “Connect Twitter”, or the Twitter Section of your brand's connections.
- Authorizing Dash Hudson
You’ll be asked to enter your login details to give Dash Hudson access to your Twitter data. For more information on what we’re able to access and how to manage your third-party apps on Twitter, see: About third-party apps and login sessions.
- Get Started
Once you’ve authorized Dash Hudson, you’ll start to see your Twitter Analytics pulling into the dashboard right away. It may take a few hours for your data to fully populate.
Troubleshooting
General Troubleshooting Tips
- Confirm with your Customer Success Representative that the Dash Hudson team has the right Twitter handle for your brand. If you aren’t sure who they are, you can always reach out to support@dashhudson.com, or the chatbox on the Dash Hudson platform.
- Clear your cookies and cache (Instructions for Google Chrome)
- Try in an incognito browser (if it works in incognito it’s a good indicator it’s a cache problem)
- Try logging out of Dash Hudson and logging back in
My Account is Ineligible for Twitter Ads
For your account to be eligible for Twitter Ads, you need to meet Twitter’s requirements. This includes having a profile photo, being a public account, and having a banner image.
I Meet the Requirements, but It’s Not Letting Me Create an Ads Account
Step 1: Check to see if already have an ads account:
- Go to twitter.com and log in to the handle that your ads account may be associated with. If you are using multi-user login, log in to the handle you're managing the ads account from.
- From there, go to ads.twitter.com.
- If your ads account opens, you already have an ads account.
- Now that you’re logged in, head to Dash Hudson | Twitter and click Connect Twitter.
Step 2: Confirm that you’re an administrator on your account:
I’ve tried everything, and I still can’t get access. What do I do?
Frequently Asked Questions
Q: Once I connect my Twitter, how far back will I be able to see?
A: We’re able to track 90 days back after connecting. For example, if you connect your Twitter account (with ads enabled) on December 1st, we can get your stats all the way back to September 30th.
Q: Why do I need a Twitter Ads account?
A: The way that the Twitter API works is different from other channels. Organic data comes through the Ads API.
Q: If I have to set up an ads account, does that mean that I can see ads analytics?
A: Dash Hudson uses the Twitter Ads API to pull organic insights only. If Ads insights would be helpful for your brand, please let your Customer Success Representative know so they can relay that to our product team.
Was this helpful? If there’s anything we can expand on here, or if you’re still having trouble connecting, please don’t hesitate to reach out to your Customer Success Representative, support@dashhudson.com or the chat in the Dash Hudson platform. We’re happy to help.