Privacy Policy

Welcome to Dash Hudson, run by Dash Hudson Inc.(“Dash Hudson”/”we”/”us”). Dash Hudson is a visual intelligence platform that enables brands and publishers to enhance the engagement of their photo and video content, and to be successful on social channels. By joining Dash Hudson, you are able to get key insights and data on your visual performance.

We, at Dash Hudson, recognize and respect the importance of maintaining the privacy of our visitors and members. As you use our services, we want you to be clear how we’re using information and the ways in which you can protect your privacy.

Our Privacy Policy explains:

  • What information we collect and why we collect it.
  • How we use that information and when we disclose it.
  • How to access and update your personal information.

Your privacy matters to us so please take the time to familiarize yourself with our policies, and if you have any questions please contact us at compliance@dashhudson.com.

Please use the Glossary to understand the meaning of some of the terms used in this Privacy Policy.

1.  Important Information and Who We Are

Purpose Of This Privacy Policy

This Privacy Policy aims to give you information on how Dash Hudson collects and processes your personal information through your use of the Dash Hudson website at https://dashhudson.com and its subdomains (collectively the “Website”), or through your subscription to or other use of the Dash Hudson services,, including any information you may provide through the Website when you sign up for a demo of our services, when you create an account and a profile with us, when you purchase one of our services, when you search our Website, when you subscribe to our Blog email alerts, complete one of our online forms to receive a copy of one of our reports and case studies, when you download or otherwise access one of our e-books, magazines, videos and other online resources, when you contact our customer service, when you participate in surveys, public forums, chats, or when you respond to one of our requests for suggestions and other content, when you grant permission as an Influencer for our clients to access your social media accounts.

Please note that this website is not intended for children under 16 years of age. No one under age 16 may provide any information to or on this Website. We do not knowingly collect personal information from children under 16. If you are under 16, do not use or provide any information on this Website or on or through any of its features, use any of the interactive or public comment features of this Website or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us.

It is important that you read this Privacy Policy together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal information about you so that you are fully aware of how and why we are using your information. This Privacy Policy supplements the other notices and is not intended to override them.

Please also note that this Privacy Policy only addresses our collection, processing and use (including disclosure) of your personal data. Our customers and other third parties may have access to your personal data and use it in other ways in accordance with their own privacy practices. We encourage you to familiarize yourself with the privacy statements provided by any platform you use to publish any data.
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Controller And Processor

To the extent that Dash Hudson Inc. holds information about you due to your use of our services, Dash Hudson is the controller and responsible for your personal information. Where we process personal information on your behalf in providing our services to you, we act as data processor. You may see our Data Processing Addendum and may elect to opt in to its terms.

If you have any questions about this Privacy Policy, including any requests to exercise your legal rights, please contact us using the details set out below.
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Contact Details

Our full details are:

Dash Hudson Inc.

Email address: compliance@dashhudson.com

Postal address: 1668 Barrington Street, 6th Floor, Halifax, Nova Scotia, CANADA

Telephone number: 1-844-200-DASH

If you are based in the European Union, you also have the right to make a complaint at any time to your local supervisory authority for data protection issues. We would, however, appreciate the chance to deal with your concerns before you approach the regulator so please contact us at compliance@dashhudson.com in the first instance.
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Changes To The Privacy Policy And Your Duty To Inform Us Of Changes

This version was last updated on May 20, 2022.

For more information on how we are preparing for GDPR, please visit our GDPR Compliance page at https://dashhudson.com/gdpr.

If you are based in the state of California in the United States of America, please note that the California Consumer Privacy Act (CCPA) is currently still in force. For more information on the CCPA, please visit https://dashhudson.com/ccpa.

We reserve the right to change the terms of this Privacy Policy at any time. When we do, we will post the revised Privacy Policy to our Website and the last revision date of revision will be updated so that you will always be able to understand what information we collect, how we use your information, and under what circumstances we may share your information with others. We will notify you of any material changes.

It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes during your relationship with us.
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Third-Party Links

This Website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share information about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our Website, we encourage you to read the privacy notice of every website you visit.

2.  The Information We Collect about You

Personal data, or personal information, means any information relating to an identifiable person who can be directly or indirectly identified. It does not include data which cannot be related to an identifiable person (anonymous data).

We may collect, use, store and transfer different kinds of personal information about you which we have grouped together follows:

  • Identity Data includes first name, last name, username or similar identifier.
  • Contact Data includes billing address, delivery address, email address and telephone numbers.
  • Transaction Data includes details about payments to and from you and other details of services you have purchased from us.
  • Technical Data includes internet protocol (IP) address, your mobile device’s unique ID number, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this Website.
  • Profile Data includes your username and password, purchases or orders made by you, your [location], interests, preferences, feedback and survey responses.
  • Usage Data includes information about how you use our Website, app(s) and services, such as the buttons, controls, products and ads you click on, pages of our application or Website that you visit, the time spent on those pages, your search queries, the dates and times of your visits, but also about the webpage you were visiting before you came to our Website app(s) and the webpage, app(s) you go to next
  • Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
  • Third Party Platform Data includes information such as images, analytical data etc. derived from your account with third party platforms (such as Facebook, Instagram, Pinterest etc., “Third Party Platforms”) where you grant us your express consent to access such an account.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal information but is not considered personal information in law as this information does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific Website feature. However, if we combine or connect Aggregated Data with your personal information so that it can directly or indirectly identify you, we treat the combined data as personal information which will be used in accordance with this Privacy Policy.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
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If You Fail To Provide Personal Information

Where we need to collect personal information by law, or under the terms of a contract we have with you and you fail to provide that information when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with our services). In this case, we may have to cancel a service you have with us but we will notify you if this is the case at the time.

3.  How Is Your Personal Information Collected

We use different methods to collect data from and about you including through:

  • Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you :
    • purchase one of services;
    • create an account and profile with us;
    • subscribe to our Blog email alerts;
    • complete one of our online forms to receive our reports and case studies;
    • download or otherwise access one of our e-books, magazines, videos;
    • agree to allow us to access your Third Party Platform Data on behalf of our clients;
    • request marketing to be sent to you; or
    • give us some feedback.
  • Automated technologies or interactions. As you interact with our Site, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data and Usage Data about you if you visit other websites employing our cookies. Please see our Cookie Policy for further details.
  • Third parties or publicly available sources. We may receive personal information about you from various third parties and public sources as set out below :
    • Technical Data from the following parties:
      • analytics providers such as Google Analytics based outside the EU;
      • search information providers such as Google based inside or outside the EU.
    • Contact, Financial and Transaction Data from providers of technical, payment and delivery services such as Stripe based outside the EU.
    • Identity and Contact Data from our partners, data brokers or aggregators based inside or outside the EU.
    • Identity and Contact Data from publicly available sources such as LinkedIn, Instagram, and other social networking sites based outside the EU.
    • Third Party Platform Data from Third Party Platforms where you grant us your consent to link to your Third Party Platform account.

4.  How We Use Your Personal Information

We will only use your personal information when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Where we need to perform the contract we are about to enter into or have entered into with you.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal or regulatory obligation.

Click here to find out more about the types of lawful basis that we will rely on to process your personal data.

Generally we do not rely on consent as a legal basis for processing your personal information other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.
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Purposes For Which We Will Use Your Personal Information

We have set out below, in a table format, a description of all the ways we plan to use your personal information, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal information for more than one lawful ground depending on the specific purpose for which we are using your information. Please contact us if you need details about the specific legal ground we are relying on to process your personal information where more than one ground has been set out in the list below.

  • Purpose/Activity
    • To register you as a new customer
  • Type of Data
    • Identity
    • Contact
  • Lawful basis for processing including basis of legitimate interest
    • Performance of contract with you
  • Purpose/Activity
    • To process and deliver your order including:
      • Manage payments, fees and charges
      • Collect and recover money owed to us
  • Type of Data
    • Identity
    • Contact
    • Financial
    • Transaction
    • Marketing and Communications
  • Lawful basis for processing including basis of legitimate interest
    • Performance of contract with you
    • Necessary for our legitimate interests (to recover debts due to us)
  • Purpose/Activity
    • To manage our relationship with you which will include:
      • Notifying you about changes to our terms or Privacy Policy
      • Asking you to leave a review or take a survey
  • Type of Data
    • Identity
    • Contact
    • Profile
    • Marketing and Communications
  • Lawful basis for processing including basis of legitimate interest
    • Performance of contract with you
    • Necessary for our legitimate interests (to keep our records updated and to study how customers use our services)
    • Necessary to comply with a legal obligation
  • Purpose/Activity
    • To enable you to partake in a prize draw, competition or complete a survey
  • Type of Data
    • Identity
    • Contact
    • Profile
    • Usage
    • Marketing and Communications
  • Lawful basis for processing including basis of legitimate interest
    • Performance of contract with you
    • Necessary for our legitimate interests (to study how customers use our services, to develop them and grow our business)
  • Purpose/Activity
    • To administer and protect our business and this Website and Mobile App (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)
  • Type of Data
    • Identity
    • Contact
    • Technical
  • Lawful basis for processing including basis of legitimate interest
    • Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganization or group restructuring exercise)
    • Necessary to comply with a legal obligation
  • Purpose/Activity
    • To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you
  • Type of Data
    • Identity
    • Contact
    • Profile
    • Marketing and Communications
    • Technical
  • Lawful basis for processing including basis of legitimate interest
    • Necessary for our legitimate interests (to study how customers use our services, to develop them, to grow our business and to inform our marketing strategy)
  • Purpose/Activity
    • To use data analytics to improve our website, services, marketing, customer relationships and experiences
  • Type of Data
    • Usage
    • Technical
  • Lawful basis for processing including basis of legitimate interest
    • Necessary for our legitimate interests (to define types of customers for our services, to keep our Website and Mobile App updated and relevant, to develop our business and to inform our marketing strategy)
  • Purpose/Activity
    • To make suggestions and recommendations to you about services that may be of interest to you
  • Type of Data
    • Identity
    • Contact
    • Technical
    • Usage
    • Profile
  • Lawful basis for processing including basis of legitimate interest
    • Necessary for our legitimate interests (to develop our services and grow our business)

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‍Influencers

You may agree as an “Influencer” with one or more of our clients to allow those clients to access your Third Party Platform Data. If you agree to allow us to access your Third Party Platform Data, then we will collect, store and process that Third Party Platform Data as a Data Processor on behalf of the client(s) with whom you made such an agreement, and such data will be shared with that client. By entering into such an agreement, you consent to our accessing, collecting, storing and processing such Third Party Platform Data for such purpose. Subject to your agreement with such client, you may withdraw such consent at any time by disconnecting. The terms of this privacy policy shall otherwise apply, to the extent applicable to your data.
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Marketing

We strive to provide you with choices regarding certain personal information uses, particularly around marketing and advertising. You may elect to opt out of receiving any further marketing or advertising emails from us through the mechanism provided in those emails.
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Promotional Offers From Us

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you.

You will receive marketing communications from us if you have requested information from us or purchased services from us or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have not opted out of receiving that marketing.
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Third-Party Marketing

We will get your express opt-in consent before we share your personal information with any company outside our company for marketing purposes, including service providers who perform marketing services on our behalf, such as conducting surveys, sending communications to you on our behalf, or serving advertisements to you.
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Opting Out

You can ask us or third parties to stop sending you marketing messages at any time by contacting us at any time.

Where you opt out of receiving these marketing messages, this will not apply to personal information provided to us as a result of a service purchase, service experience or other transactions.
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Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this Website may become inaccessible or not function properly. For more information about the cookies we use, please see our Cookie Policy.

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Third Party Analytics and Insights.

Please note that our Services may also include YouTube Insights and accordingly we are required to notify you that our Services use YouTube API Services (i.e. data from YouTube).  For more information and the applicable terms that apply to these services, including information on how users can revoke our access to this data, please see the following links:

In order to revoke permission, please use the Google Security Settings link provided above.
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Change Of Purpose

We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us at compliance@dashhudson.com.

If we need to use your personal information for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal information without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

5. Disclosures of Your Personal Information

We may have to share your personal information with the parties set out below for the purposes set out in the table in paragraph 4 above.

  • Third Party categories as set out in the Glossary.
  • Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal information in the same way as set out in this Privacy Policy.
  • Dash Hudson's use and transfer of information received from Google APIs to any other app will adhere to Google API Services User Data Policy, including the Limited Use requirements.

We require all third parties to respect the security of your personal information and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal information for their own purposes and only permit them to process your personal information for specified purposes and in accordance with our instructions.

6.  International Transfers

We share your personal information within our company. This will involve, if you are based in the European Union, transferring your data outside the European Economic Area (EEA).

Many of our external third parties are also based outside the European Economic Area (EEA) so their processing of your personal information will involve a transfer of data outside the EEA.

If you are based in the European Union, whenever we transfer your personal information out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring appropriate safeguards are implemented.

Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.

7.  Data Security

We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal information on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

For more information about the security measures we have implemented to protect your personal information, please visit our Product Security page at https://www.dashhudson.com/security.

8.  Data Retention

How Long Will You Use My Personal Information For?

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after you cease being customers for tax and other legally required purposes.

In some circumstances you can ask us to delete your information: see Request erasure below for further information.

In some circumstances we may anonymize your personal information (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

10.  Glossary

Lawful Basis

Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal information for our legitimate interests. We do not use your personal information for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.

Performance of Contract means processing your information where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

Comply with a legal or regulatory obligation means processing your personal information where it is necessary for compliance with a legal or regulatory obligation that we are subject to.
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Third Parties

  • Service providers [acting as processors] based in the United States who provide IT and system administration services.
  • Social networking sites [acting as processors] based in the United States to which you have linked your account.
  • Professional advisers [acting as processors or joint controllers] including lawyers, bankers, auditors and insurers based in Canada and the United States who provide consultancy, banking, legal, insurance and accounting services.
  • Regulators and other [government] authorities [acting as processors or joint controllers] based in Canada, the United States and in the EEA who require reporting of processing activities in certain circumstances.

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Your Legal Rights

You have the right to:

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